Environmental Complaints Coordinating and Management

Details

The Compliant Coordinating Unit (CCU) was established in the CEA for overall coordination and effective management of environmental complaints received from general public.

Objective of this is to deliver better service to the public and other parties on their complaints as well as protect the environment.

Type of complaints we are handling

Activities related to environment covered by National Environmental Act and regulations.

i.e. Environmental Pollution related to industries (wastewater, dust, noise, emission etc.) hazardous waste related activities, environmental impactscaused by development projects, damage to environmental  protected areas, activities on the contrary the regulations/orders published prohibiting polythene / plastic items specified etc.

How to manage and proceed with a complaint

We receive public complaints through Hotline – 1981, Website, e-mail and as written documents.

•  CCU takes initial action to categorize / screen the complaints according the relevancy to the CEA.
   
• Complaints which are fallen under the mandate of CEA or cause to any environmental pollution / impact are uploaded to the online complaint database.
   
• Provincial / District offices and relevant Units of CEA take action to investigate complaints and thereby control environmental issues and solve the complaints.
   
• Complaints which are not directly related to the mandate or subject area of CEA are forwarded to relevant agencies with a copy to complainantsto take action under the purview of such agencies.

How do you lodge a complaint on environmental issue?

In the first instance make sure the environmental issue affected by you is relevant to the CEA mandate or fallen under any other institute / agency.

•  If it is relevant to CEA, lodge your complaint through Hotline – 1981, website, e-mail, by a letter or directly forward to the relevant Provincial / District Office established in islandwide.
   
•  If you select web site to lodge your complaint, go to www.cea.lk  and click complaint submission button.
   
•  Once you lodged your complaint through website you will receive a massage through the mail on successfully submission of complaint.
   
• If you lodge your complaint through mail it has to be sent to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. with necessary information as per the attached format (click here)
   

• You will be acknowledged the receipt of complaint by CEA with the reference number and information of provincial / district office your complaint was referred for the action.
   
•  Any further information on your complaint contact provincial or district office of CEA with the complaint reference number.
   
• Your complaint will be investigated by the relevant Provincial / District Offices or units of CEA and you will be informed the action taken.
   
•  Complaints which are not directly related to the mandate or subject area of CEA are forwarded to relevant agencies with a copy to complainant to take action under the purview of such agencies.
   
•  In such cases complainants are required to inquire the action from the agencies the complaint was referred.
   
• Forwarding your complaint to the relevant agency / institute directly will minimize the delay on the action.

        Some other agencies your complaint can be lodged on environmental issues.